FAQ

 

Product information

 

What is bio-acetate?

Our bio-acetate, deriving from wood and cotton fibres, gives it an exclusive touch and sense of warmth and silkiness, which can only come from natural substances. Our bio-acetate is 100% eco-friendly, 100% biodegradable and 100% recyclable.

 

What is precision optical glass?

All Oscar Magnuson sunglasses are fitted with premium high precision optical glass. Optical glass, thanks to its crystalline purify, provides the best long-lasting vision possible, high scratch resistance and maximum UV-protection. The lenses have a multilayered, anti-reflective coating with an oleophobic and hydrophobic treatment. Optical glass is 100% recyclable.

 

What does oleophobic and hydrophobic coating mean?

An oleophobic coating prevents dust, fingerprints and impurities from adhering to the lenses. A hydrophobic coating repels water for clearer vision.

 

What does anti reflective coating mean?

An anti reflective coating significantly reduces glare thereby improving vision.

 

What is vegetable tanned leather?

The tannin used to produce the leather is plant-based instead of chemical. Oscar Magnuson eyewear cases are made from Swedish-sourced, 100% organic leather tanned using oak bark extracts. This traditional and ecological method is an ancient practice yielding beautiful results.

 

 

Product care

 

How to take care of your Oscar Magnuson frame.

To maintain the condition of your eyewear, we recommend giving them a gentle rub with this micro-fibre cloth every day of use. This cloth doubles up as a pouch to keep your eco-leather eyewear case from wear and tear. Avoid using soap and water or any strong chemical cleaner. Instead, when the build up of deposits becomes noticeable, visit an optician for a qualified and complementary lens-out cleaning service. Keep eyewear out of extreme sunlight and heat to avoid risk of distortion. To extend your frames´ lifespan, always place them in their Oscar Magnuson case when not in use.

 

How to adjust your frame for better fit.

The temples and front can with professional care be adjusted to better fit. If your frames need adjusting, please see a professional optician, we do not recommend that you try to adjust the frames yourself.

 

I have a Warranty claim, what do I do?

If your glasses were purchased at www.oscarmagnuson.com and are within the two year warranty we should be able to replace your glasses right away. Are your glasses eligable for warranty? See our terms and conditions. If the purchase was made with one of our authorised retailers, please enquire with them directly about their specific policy. Glasses that are outside the warranty or have damage connected to wear and tear, will be assessed by the relevant team. To enquire about the damage, please email us at support@oscarmagnuson.com.

 

 

Online store

 

How do I know the frame will fit me?

Every frame description includes nose fit and frame width. There are three nose fit sizes: narrow, medium and wide; and four frame widths: narrow, medium, wide and oversize. Please refer to our size guide for more details. 

 

The product I’m looking for is out of stock. What do I do? 

If you would like to be notified when a product is back in stock online, please visit our contact page and let us know the frame you are interested in. When your preferred model is back in stock we will let you know via email.

 

How do I change the address in the checkout?

Your shipping address can be edited in the checkout phase prior to placing your order. 

 

Can I change or cancel the order after I have placed it?

We are not able to change or cancel orders once the order has been confirmed. Once received, the item can be returned. Please refer to our shipping and returns policy for details.

 

Where can I find my order details once it has been placed? 

Once you have placed your order, we will send you a confirmation email with your purchase details.

 

Which payment methods can I use? 

You can pay by credit card (Visa, Mastercard, American Express and Discover) and Apply Pay where it is supported.

 

Where do I enter a promotional code? 

A promotional code can be entered in the promotion code field under order summary at checkout. Please ensure you enter your code prior to selecting place order.   

 

 

Shipping

 

What do I do if I am unable to personally receive or collect my order? 

If you would like someone else to collect your order, they will need to have the ID of the original recipient along with their own ID. 

 

Can I ship an order to a different country?

If you would like to pay via credit card, your billing and shipping addresses must have the same country location. In order to ship to a country that is different from your residence, you can pay via PayPal. Oscar Magnuson only ships within the European Union.

 

Can I change my delivery location once the order has been placed?  

Once the order has been placed, it is not possible to change the delivery location. If you are unable to collect the parcel at the original location, please contact our customer support team and we will assist you with a solution.

 

Where do I find the tracking number for my order? 

Once your order has been shipped, you will receive an email and SMS with your tracking number. You can then use this number to follow the progress of your shipment. 

 

How much does shipping cost? 

We offer free standard delivery to all shipping locations.

 

How long will it take for my order to arrive? 

In Sweden: Estimated delivery from order is 3-7 business days. In the EU: Estimated delivery from order is 4-8 business days. Additional business days may be required for delivery during sale.  

 

 

Returns & Exchanges

 

How do I return an item that I have purchased?

If you are not satisfied with an item that you have purchased from our online shop, we are more than happy to help you with a return. The item can be returned within 14 days of delivery if it is in its original condition. Return instructions can be found on the returns form that you received in your parcel. Unlike initial shipping, this is not a complimentary service. 

 

How long does it take to receive a refund for a return? 

We aim to provide refunds as soon as our team has received the returned parcel. However, during busy sale periods it can take up to three weeks to process a refund. Our team will send you an email as soon as the process is complete. Please feel free to get in touch if for any reason you have not received a refund within this time frame. 

 

Can I exchange an item without placing a new order? 

To exchange an item bought online, please return the item and place a new order online. For any further queries, please refer to shipping and returns or contact us.

 

I have received a faulty item. What shall I do?

At Oscar Magnuson Spectacles we take product quality extremely seriously – that is why every item undergoes a rigorous process of quality control and we do our best to ensure that we deliver your order in perfect condition. However, if the item you received is not in mint condition, please contact our Customer Support Team, who will be happy to assist you on this matter. Please be advised, manufacturing defects discovered upon delivery of the goods have to be reported to Oscar Magnuson Spectacles within 14 days in order to proceed with an exchange or refund.